Retention & CRM Lead

Make the second order more likely than the first.

The role

You own what happens after the first purchase: subscriptions, flows, offers and the rebill — the revenue our plan is built on.

Experience in retention or CRM for a D2C or subscription brand.
At home in Klaviyo or similar, and a subscription platform such as Skio or Recharge.
You read cohort and churn numbers, and act on them.
A clear writer with an eye for detail.

Thousands of subscribers — your work moves revenue every month.

Your work goes live on brands that sell every day — and you see exactly what it did.

A small team without layers. You own a piece of the result, not a piece of the process.

From the operators who run the brands — fast, specific and in the numbers.

Grow with the brands you help build, into more scope and more responsibility.

We talk about it in the first conversation — openly, not at the end.

Five minutes: your details, your work and what it did. We read every application ourselves.

Careers